I purchased this software from a recommendation of a friend. I wanted to remotely monitor my business ip camera. The camera was not on the very limited list of cameras and did not connect. When I called the tech department they said I needed to get the current version that has my camera listed. When I downloaded the new software it had my camera and I was able to locally access it but not remotely. When I called again they said I need to change my router and computer settings to make it work and I should call geek squad to do it. It is a useless and complicated program and far beyond my pretty good computer skills.